Shipping & Return Policy

Shipping Policy

Processing Time: Orders are typically processed within 1-2 business days. We will notify you if there are any delays.
Shipping Costs: Shipping costs are calculated based on the delivery address and order size. The total shipping cost will be shown at checkout.
Delivery Time: Delivery times vary depending on your location. Estimated delivery times will be provided at checkout, but they are not guaranteed.
Delivery Issues: If you do not receive your order within the estimated delivery time, please contact us at +44 (0)1482 276383, +44 (0)7511 091095 or sales@kaplancashandcarry.co.uk
International Shipping: We currently only ship within the United Kingdom. For international orders, please contact us directly for more information.

Return Policy

Eligibility: You may return items within 7 days of receipt, provided they are unused, in their original packaging, and in resalable condition.
Return Process: To return an item, please contact us at +44 (0)1482 276383, +44 (0) 7511 091095 or sales@kaplancashandcarry.co.uk to obtain a return authorization. Return shipping costs are the customer’s responsibility unless the item is defective or incorrect.
Refunds: Once we receive and inspect the returned item, we will process your refund. Refunds will be issued to the original payment method. Please note that shipping costs are non-refundable.
Damaged or Incorrect Items: If you receive a damaged or incorrect item, please contact us immediately. We will arrange for a replacement or refund, including return shipping costs.
Non-Returnable Items: Certain items may not be eligible for return due to hygiene reasons or custom orders. Please check product descriptions or contact us for details.

For any questions regarding shipping or returns, please contact us at:

KAPLAN